The 240-seater, outdoor,
covered, eating area will welcome diners to enjoy food from a wide selection of
city restaurants in front of one of Cardiff's most picturesque views - its
beautiful castle.
The Castle Quarter Café -which is built directly on
Castle Street -is
part of a wider range of measures being put in place to increase useable,
outdoor space for the hospitality sector which is trying to recover from the
effects of the pandemic.
The new hospitality area will
allow businesses - which could struggle to operate profitably indoors because
of the two metre distance regulations in Wales - to trade in a safe,
socially-distanced outdoor setting. Visitors will be able to order food and
drinks for delivery from a wide selection of restaurants and cafes using a QR
code on site or by typing the URL address Cardiff-castle.yoello.com into their
smartphone and following the instructions.
The new outdoor space will open from
10am-10pm seven days a week with last orders at 8.30pm.
Deputy Leader of Cardiff Council, Cllr
Sarah Merry said: "We wanted to create an attractive space which residents
and visitors will love to use and one which can help local hospitality
businesses get up and running again. We want as many people as possible to
enjoy the new space which will give customers a stunning view of our iconic
castle in the heart of the city centre. We hope it plays a major part in
helping businesses in Cardiff survive the fallout from the pandemic."
How it will work:
Open: 7 Days a week
Times: 10am to 10pm (last orders 8:30pm)
Dwell time: up to two hours
Capacity: 240 covers, order food from
restaurants and cafes across the city centre
Location: Castle Street
1.
There
are no advance bookings, so whenever you are ready grab your friends or family
and head to Castle Street (maximum seating on a table is six). There are 240
covers arranged in tables for four or six, but if you want to come in on your
own or as a couple just grab one of the tables for four.
2.
You
will see two separate dining areas, but they operate the same. Just pick which
one you like - after all, you can sit there for up to two hours so you might as
well get comfy!
3.
At
busy times you may need to queue but when it's your turn, the host will direct
you and your party to one of the empty tables. The facilities are wheelchair
and pushchair friendly. The area is flat and chairs can be removed from tables
to accommodate wheelchairs and pushchairs. (please note, there are no
highchairs available).
4.
Take
a seat, and rest assured that the café has been designed with safety and social
distancing in mind and our large patio umbrellas will protect you from too much
sunshine or the occasional shower. For environmental and energy supply reasons
there are no heaters on site. If it's a colder day why not bring a shawl or a
blanket to relax with? We are unable to provide them due to risk of
contamination.
5.
Hand
sanitizer will be provided too and cleaning staff will be permanently based on
site to keep the area clean and clear of packaging, used plates etc, although
customers will be asked to take their waste to the recycling point on the way
out.
6.
Customer
toilets are located in the clock tower car park and include a disabled toilet
and baby change facilities.
7.
We
know you are expected to stay two metres away from friends and family outside
of your "bubble", so tables have separate chairs. You are responsible
for your own social distancing with friends outside your ‘bubble' in accordance
with your group make up.
8.
To
start your order, find the QR code sign on your table. Open your smartphone
camera and scan the code - alternatively type cardiff-castle.yoello.com into
your web browser and you can make your order that way.
9.
Castle
Quarter Cafe will be participating in Track and Trace. A Track and Trace button
will appear when you use the URL Cardiff-castle.yoello.com or scan the table QR
to access Yoello. Customers will need to click on that and fill out the short
form before they make their first order. This will enable us to contact you and
your group about any positive COVID-19 results which may affect you.
10. Here's the fun bit! With plenty of
the city's favourite eateries involved, you will be spoilt for choice - so
whatever tickles your taste buds, take your time to browse the different venues
and menus on your screen.
11. Once you have chosen what menu you
would like to order from, please take note of the wait time, and pay with a
credit/debit card once you are happy. Though don't forget, if members of your
party order from different businesses the orders will be processed separately
and may arrive at different times.
12. Sit back and relax until your food
and drinks are delivered directly to your table. Everything you need will
arrive with your order. All boxes, drinkware and cutlery will be compostable,
so could be wooden or starch based.
13. There is no minimum spend unless you
want to order alcohol. If you do want alcohol you will need to spend at least
£10 on food. So if you just fancy a coffee grab a seat and go ahead, but
remember, the area is designed to try and help businesses make enough money to
survive the fallout around COVID-19 - so spend a bit more if you can afford to
and feel good about helping your favourite restaurant through the pandemic.
14. Once you have finished, or your two
hours is up, simply gather up your rubbish and place it in the recycling bins
on your way out.
Top Tips!
1.
As
you have a two-hour timeslot, it's recommended that you order all food and
drinks at the beginning in case you run out of time later on - and if you would
like to order alcoholic drinks your party will need to make a £10 minimum food
order and they will be operating a ‘Challenge 25' policy.
2.
The
wait time for orders will be displayed by the app and some may have longer
times than others, so if you are in a hurry try to choose a restaurant which can
serve you in the time that suits you.
3.
Ordering
meals from different menus can be great if your party has varied tastes, but if
you order and pay separately, they will arrive at different times. So why not
order from the same place, and pay in one transaction? That way you can all eat
together.
4.
We
hope you have a great visit, but if there are any problems with your food
please refer complaints back to the restaurant that you ordered from.
Restaurant contact details will be provided via the Yoello App so if you wish
to discuss anything or make a complaint they should be referred to the
responsible restaurant.
These are the restaurants and cafes
currently signed up to Yoello but more are being added all the time
Wallys
Dusty Knuckle
Bwyta Bwyd Bombai (3B's Café)
Marco Pierre White
Fab Burgers
Grazing Shed
Zero degrees
Wok to Walk
Park Plaza Hotel
About Yoello
Founded in 2017 - and a
recently announced finalist for the Wales Start Up Awards - Yoello is an FCA
authorised mobile payment platform that uses open banking to cut out the
middlemen and connect merchants and customers' banks directly. Currently
focused on the hospitality sector, Yoello offers a simple, affordable, and
secure way to help any venue manage mobile orders and payments.
Yoello entirely removes the
need for staff contact, physical menus, or queuing - essential for adhering to
social distancing. Customers don't even need to download an app, they simply
scan a QR code to bring up the menu, click to order, then make their secure
mobile payment. They can even add tips and leave reviews for the business.
With two
thirds of consumers saying they're open to trying new contactless methods[[1]], and over 60% preferring to avoid touching a card reader pad
when making purchases[[2]]-
Yoello's tried and tested technology couldn't come at a time of greater need
for the hospitality sector. Yoello also provides a free ‘test and trace'
platform that can also help operators in a way that's data compliant.
The Cardiff-based firm has
been working closely with local authorities and Business Improvement Districts
since the start of lockdown to help businesses re-open and save thousands of
pounds in the process.
To find out
more about Yoello and how it can help pubs and restaurants reopen safely, visitwww.yoello.com