Help for tenants in rent arrears


Practical support for households who have struggled to pay their rent and are worried about losing their home because of accumulating rent arrears is available from the Council.

Help is available for all tenants struggling with their rent, whether they are in receipt of benefits or not, including Housing Association tenants, Council tenants and those renting from a private landlord. 

Tenants experiencing hardship and difficulties over the pandemic months are advised to get in touch with the Council urgently to find out about the many ways the authority can provide help and support.

Help is available by contacting the Advice line on 029 2087 1071 or emailing

The Housing Options and Advice teams have worked together to provide a comprehensive package for those that have accrued rent arrears or are struggling to pay their ongoing rent commitments.

Households with rent arrears will be able to apply for practical support to alleviate their arrears, as well as receiving advice about Council services that can help tackle their money pressures, such as money management and debt advice, information on benefits, grants and discounts they may be eligible for, signposting to employment and training support and more.

Cabinet Member for Housing and Communities, Cllr Lynda Thorne, said: "For many households in the city, the new rent rescue package is going to be the difference between the trauma of losing their home or not. Clearly, individuals and families in rent arrears because of the pandemic have already experienced great difficulties to be in that situation in the first place so we are doing everything we can to keep people in their homes and prevent even more demand for homelessness services, which are already under considerable pressure.

"We know there are households in the city in rent arrears because of the crisis that have never been behind with their rent before and never had to consider seeking help. Times continue to be tough, but we're here to help you. Our help is not just for customers in receipt of benefits, we're here for everyone.

"Anyone who needs our help needs to get in touch urgently though. The funding available won't be around forever and the longer arrears are left to mount, the worse the situation will be for tenants. Any help we provide won't just be a sticking plaster - services can look at the longer term sustainability of tenancies, money worries and refer customers into other services we deliver like Into Work Advice or learning opportunities that can put them on a surer footing for the future."

The Council is also keen to hear from landlords with tenants in rent arrears. Council services work with owners of private rented properties to provide interventions to save tenancies. Landlords can contact 029 2057 0750 or email

Tenants in need of support should contact the Adviceline on 029 2087 1071 or e mail