Scrutiny seeks tenant views on council housing repairs service


Cardiff Council's Community & Adult Services Scrutiny Committee is seeking the views of council tenants across the city on how the council manages the quality of its housing stock.


The committee has launched a short survey for tenants to gather people's opinions and experiences about theCouncil's Responsive Repairs Unit, which on average receives over 100,000 requests for repairs every year.


Chair of the Community & Adult Services Scrutiny Committee, Cllr Shaun Jenkins, said: "The council's housing service manages more than 13,000 council homes across the city and the Community & Adult Services Scrutiny Committee wants to ensure that each and every council tenant has the sufficient support and service to live in a comfortable, good quality home.


"We have developed a short, online survey which aims to assess the efficiency of the council's repair and maintenance process to help identify possible areas for improvement. By council tenants offering five minutes of their time, they will be providing critical insight which we can listen to and represent. This is the time for their say on their home."


The Council's Scrutiny Committees areseparate to the decision makers within the authority. Their purpose is toensure a greater number of Councillors are involved in influencing council policy and service improvements, to represent the voice and concerns of the public and provide checks and balances on the decisions taken by the Cabinet. 


The tenant survey willbe open from Monday, January 3 to Friday, January 28 and is available here:

Hard copies of the survey will also be available at all Council hubs.


Members of the Committee will meet to discuss this item and to analyse the survey response on Wednesday, March 9 at 4:30pm. The meeting will be webcast live for public viewing here: